Please read our cancellation and refund policy carefully before making a booking.
At Vista My Trip, we strive to provide a seamless travel experience. However, we understand that plans can change. This policy outlines the terms for cancellations and refunds for bookings made through our platform.
All cancellation requests must be submitted in writing via email to our customer support team. Requests are only considered valid after you receive a confirmation from us. Verbal cancellations will not be accepted.
Once a cancellation is approved, refunds will be processed within 7 to 14 business days. The amount will be credited to the original payment method unless specified otherwise.
Hotel cancellation policies vary by provider. In most cases, no refund is provided for cancellations made within 48 hours of check-in. Earlier cancellations may receive a partial or full refund based on the hotel's terms.
Flight cancellations are subject to airline policies. Our platform may apply an additional service charge for processing flight cancellations.
Bookings made with promotional offers, special discounts, or last-minute deals may be marked as non-refundable and will not be eligible for a refund upon cancellation.
If a customer does not show up for a scheduled booking without prior cancellation, no refund will be issued.
Any changes to booking details (dates, destinations, etc.) are subject to availability and may incur additional charges. All amendment requests must be submitted in writing for approval.
We are not liable for cancellations due to events beyond our control, such as natural disasters, pandemics, or government restrictions. We will attempt to provide alternative arrangements or rescheduling options where possible.